Wednesday, August 26, 2015

Yes, You Can Hire Someone to Manage Your Twitter Account


When people ask what exactly a social media manager does and I explain it to them, one of the most common responses I get is: "You mean I can hire someone to tweet for me?" Yes, you can! "But how do you know what to say?"

A good social media manager is a chameleon. To determine what to tweet on their behalf, I soak up all the details of my client's business and create a custom content strategy. I then develop their voice and tone down to the smallest detail. Are their hashtags practical or whimsical? Would they use periods at the end of sentences or ellipses? Do they use contractions? What about slang? When you only have 140 characters to work with, these tiny elements make a big difference. They are what creates authenticity and prevents tweets from sounding corporate or canned.

Managing a Twitter account for a brand also means curating and developing their online community. Retweets, follows and favorites further express the brand's identity and help it connect with the right customers, partners and prospects. I once took over a local business' Twitter account and discovered that the agency who theyd worked with previously had followed nearly 2,000 Twitter accounts of peope all across the country, in an effort to build their community. The problem was, a vast majority of those people would never visit the city the business was in, let alone shop there. A good social media manager will develop a Twitter community that is relevant to your business.

One of the most important things that a social media manager provides on Twitter is a high and consistent volume of posts. If you're posting only once a day, no one is seeing your messages. Opinions differ on exactly how many posts per day is effective, but no matter what your goal total is, boosting the volume of posts gives you more opportunities to be heard throughout the day.

Long story short, it is entirely possible (and highly recommended!) to find someone to tweet for you instead of trying to do it yourself. Hiring someone to manage your Twitter account will give you a more consistent, engaged, effective presence and free up your time to focus on the work of your business.

22 comments:

  1. Very helpful, Lauren. Most businesses need someone like you or an in-house SM manager to coordinate FB, Twitter and everywhere else they want to be. Good intel!

    ReplyDelete
    Replies
    1. Do you tweet for cannabis related accounts?

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    2. Hi Ethan - thanks for asking. While I don't have any clients in the cannabis industry at the moment, I would be happy to discuss how I could post for a cannabis-related business on a variety of social networks, including Twitter. Please email me at lauren@thesocialstage.com. Thanks!

      Delete
  2. How much typically would a business pay a social media manager?

    ReplyDelete
    Replies
    1. Thanks for asking. Rates vary depending on the scope of work. Please get in touch via my website, thesocialstage.com, for a custom quote.

      Delete
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