Wednesday, May 18, 2011

Facebook Creates Landing Page for Administrators of Multiple Pages

Logging on to Facebook this evening, I noticed a little popup window in the middle of my wall:

Facebook has created a landing page for administrators of multiple pages to see their page notifications, total likes and weekly activities all in one place. The page also includes links to switch to using Facebook as each page, and to the insights for each page. Pretty handy stuff, and no doubt a bid for competition with services like Hootsuite that allow users to see info on multiple accounts in one place.

Wednesday, May 11, 2011

Is Facebook the Next Floppy Disk?

I came across this floppy disk today, broken and discarded in a dirt parking lot and symbolic of the fate of irrelevant technology. I remember purchasing and using whole sleeves of them in fun, perky colors. Now I wonder how to dispose of them, while others turn them into art or put them to use in creative ways. Seeing this disk reminded me how far and fast technology has progressed and made me wonder - will Facebook soon share the floppy's fate, doomed to irrelevance by the next big thing? Or has it permeated our culture so thoroughly that it will be with us for a while?

What do you think?

Wednesday, May 4, 2011

Keeping it Clean: What to Do About Swearing and Undesirable Content on Your Facebook Page

Allowing fans to contribute wall posts and comments creates dialog, but fans are unpredictable creatures. Here are some simple steps for page administrators to keep their pages clean:
  1. Profanity Filter - Facebook's profanity filter can be set to Medium or Strong to automatically disallow use of "the most commonly reported words and phrases marked as offensive by the broader community."
  2. Moderation Blocklist - Additional undesirable words can be blocked through the moderation blocklist text box, separated by commas. 
  3. Posting Policy - Page administrators can use a posting policy (in a Note or on the Info tab) to show fans and others that they are moderating content on the page. Policies should clearly state what type of content is discouraged (ie positive discussion) and what will be removed or reported (harassment). Such as policy can be as simple as City University of Seattle's: "City University of Seattle welcomes active participation on the CityU Facebook Page. However, we reserve the right to remove Spam or inappropriate posts."
  4. Watchful Eye - Admins should keep an eye on the page to monitor uer posts and comments and respond accordingly. This is a good practice in general, but when it comes to moderating inflammatory or inappropriate posts or comments, it is essential. Such vigilance is especially important because users can get around the Moderation and Profanity Blocklists by tagging pages using the @ symbol.